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Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.
hong-kongtech-transformation/infrastructure2024-04-112024-06-10itHong KongCentral and Western DistrictCentralHKHKD250003200032000MONTHRobert Waltershttps://www.robertwalters.com.hkhttps://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
Our FMCG client is seeking a dedicated Technology Support Analyst to join our dynamic team. This role offers an exciting opportunity to provide technical support functions via phone, remote connection, and desk side visits. The successful candidate will be responsible for diagnosing software and hardware faults, liaising with third-party engineers, and managing user account administration. This role is perfect for someone who thrives in a fast-paced environment.
Responsibilies:
As a Technology Support Analyst, you will play a crucial role in maintaining the smooth operation of our technical systems. You will be at the forefront of diagnosing software and hardware faults, liaising with third-party engineers when necessary. Your ability to identify major support incidents will be key in ensuring that these are addressed promptly by the relevant teams. In addition to this, you will also have the opportunity to contribute to IT projects, implementations, and rollouts.
Perform technical support functions via phone, remote connection, and desk side visits
Log calls in the Service Desk management tool to ensure incidents and requests are managed timely and escalated using the correct procedures
Correctly diagnose software and hardware faults and liaise with third-party engineers
Identify major support incidents and liaise with support teams, following the Major Incident process
Build and support laptops, desktops, printers, and remote devices such as iPhones
Inform the Regional IT Service Desk Manager of any escalating support issues
Assist with user account management and administration i.e., new hires/leavers etc.
Administer IT asset inventories, ensuring records are kept fully up to date
Produce and maintain technical documentation and articles for the knowledge base
Participate in IT projects, implementation, and rollouts as required
Requirements:
The ideal Technology Support Analyst will bring a wealth of experience in end-user support, with a minimum of 3-4 years in the field. You will have technical knowledge of supporting Windows 10 Professional and experience working in a Microsoft Active Directory and Exchange environment. Your detailed knowledge of the Microsoft Office 365 suite will be crucial in this role, as well as your ability to support mobile phones (specifically iPhones) using MDM (Airwatch). Experience supporting VDI environments and configuring PCs and laptops is also essential.
Minimum 3-4 years' experience in end-user support
Technical knowledge of supporting Windows 10 Professional
Experience of working in a Microsoft Active Directory and Exchange environment
Detailed knowledge of the Microsoft Office 365 suite including installing, configuring, and support within a network environment
Mobile phone (iPhone) support and administration using MDM (Airwatch)
Experience supporting VDI environments
PC and Laptop configuration skills
Configuration, analysis, and diagnostics of PC, Printer, and Laptop faults
Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers, and Canon multifunction devices
Experienced supporting Video Conferencing Systems and Solutions
Our client is seeking a dedicated and experienced Workplace Technology Engineer to join their dynamic team. This role offers an exciting opportunity to utilise your expert level experience and knowledge of Office 365 architecture within a modern workplace environment. You will be instrumental in implementing and contributing to End User Computing (EUC) strategies, standards, policies, and planning to enable the best user experience and customer satisfaction.
My client is a global retail brand and has been consistently developed across an expanding number of products, brands and international markets.They are looking for a IT BA for working on various retail systems and channels.
Salary:
HKD40,000 - HKD50,000 per month + competitive bonus and benefits
Location:
Central and Western District
Date posted:
29 April 2024
Our client,a eading eCommerce business, is seeking a System Analyst experienced with Magento 2, PHP and GraphQL as well as knowledge of front-end technologies
Salary:
HKD35,000 - HKD45,000 per month + with bonus and medical
Location:
Hong Kong Island
Date posted:
29 April 2024
Our client is a leading multinational bank, known for their commitment to providing exceptional services to clients and continuously improving their digital platforms.
Our client is seeking a dedicated and enthusiastic Information Technology Support Specialist to join their dynamic team. This role offers an exciting opportunity to provide first and second level support to users, ensuring smooth operations and maximum productivity. The successful candidate will have the chance to work in a fast-paced environment, managing meeting room facilities, handling equipment deliveries, and performing other ad-hoc duties as assigned.
Our client is seeking a dedicated and enthusiastic System Administrator to join their dynamic team. This role offers an exciting opportunity to provide technical support, develop operational solutions, and manage production changes in a fast-paced environment. The successful candidate will have the chance to work with cutting-edge technologies and contribute to the development of operational standards and procedures.
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