Jobs
Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
See all jobsCandidates
Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreServices
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.
Read moreInsights
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesAbout Robert Walters Hong Kong
Since our establishment in 1997, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Hong Kong
Learn moreContact Us
Truly global and proudly local. Speak to us today on your recruitment needs.
Get in touchOffices
Our locations
Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreWe understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.
Read moreWhether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesSince our establishment in 1997, our belief remains the same: Building strong relationships with people is vital in a successful partnership.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Hong Kong
Learn moreTruly global and proudly local. Speak to us today on your recruitment needs.
Get in touchOffices
Our locations
Contract type: FULL_TIME
Specialism: Tech & Transformation
Focus: Digital Transformation, Project, Product & Change management
Industry: IT
Salary: Negotiable
Workplace Type: No
Location: Central and Western District
FULL_TIMEConsultant: Karina Li
Job reference: ANHGJF-102914D0
Date posted: 27 March 2024
hong-kong tech-transformation/digital-transformation 2024-03-27 2024-05-26 it Hong Kong SAR Central and Western District HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true• Engaging with clients regularly to address all aspects of product service • Providing continuous training and updates on product enhancements to clients. • Collaborating directly with internal support teams (CSC and FIX Implementations) for all support-related matters. • Ensuring prompt and clear resolution of client issues and inquiries. • Managing all client-related FIX requests, both inbound and outbound.
• Possessing a broad knowledge base of all products offered to clients.
• Having a strong understanding of the competitive landscape and where the products stand within the industry.
• Prioritising understanding the core issues faced by clients in order to provide relevant and meaningful solutions.
• Implementing a customised service model that assigns dedicated solutions managers to each client.
• Paying close attention to detail in all aspects of responsibilities, including requirement gathering, implementation, and solution delivery.
Are you interested in launching your career with a world-leading specialist in professional recruitment? Gain valuable experience, expert training, and the opportunity to make a positive impact across the globe.