Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
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Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.
We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.
hong-kongmarketing/product-brand-marketing2024-03-252024-05-24property-and-housingHong Kong Central and Western DistrictHKRobert Waltershttps://www.robertwalters.com.hkhttps://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngtrue
This role is perfect for someone who thrives on enhancing customer experience across various touch points and services. The successful candidate will be instrumental in rejuvenating the experiences of customers, business partners, and loyalty members from both digital and offline touch points. This role offers a unique chance to influence and shape the digital culture within a leading organisation.
What you'll do:
As an Assistant Manager, you will play a pivotal role in shaping the customer journey across various touch points. You will be responsible for driving the customer experience road map prioritisation while advocating for guidelines and principles that enhance the overall customer experience. Your role will involve identifying opportunities for digital transformation within the organisation, assisting in optimising the end-to-end consumer experience, and supporting the development of an experience framework for loyalty members. You will also consolidate customer feedback to guide improvements across platforms.
What you bring:
Bachelor degree in business, marketing or other related discipline
5+ years of experience experience design/ service design
Experience in property, hospitality or marketing agency is a PLUS
Good communication skills (written, oral and presentation).
Ability to influence others with appropriate self-confidence and presence.
What's next:
Ready to take your career to the next level? Don't miss out on this exciting opportunity!
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