Senior System Analyst - CRM (SaaS)

Our client is a reputable institution in Hong Kong. It is investing significantly in mordernising its IT capibilities and offerings to both internal users and external customers. Part of this transformation journey includes the adoption of SaaS platforms such as ServiceNow and Salesforce.

Responsibilities

• Support assigned systems in solving system problems, maintenance of system documentation and training material
• Ensure system and data integrity and integrations by making sure users are authorised, all changes are properly controlled, and errors are identified, rectified, and minimised
• Contribute to efficient business processes by working with business/IT process owners to identify and implement new and improved system functionality
• Conduct level-2 support, perform troubleshooting, and liaise with end users, other IT teammates & vendors for issue resolution
• Participate in large-scale projects as an internal technical lead to review & oversee vendors’ technical deliverables and collaborate with other IT teams on system integrations
• Develop and maintain effective partnerships and teamwork through close collaboration with internal stakeholders, IT teams and external vendors
• Provide support in vendor management, project management, planning and execution of IT initiatives for continuous improvement and innovation

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline
• 5 years’ work experience in the IT field with minimum 3 years’ experience in implementing IT systems and related integrations
• Sound knowledge of programming language such as Java, Node.js, HTML, CSS, JavaScript, SQL preferred
• Knowledge of and experience in ServiceNow and/or leading CRM products (e.g., Salesforce/MS Dynamics/Oracle) an advantage
• Experience in SaaS products and cloud technologies will be an advantage