Deskside Support/ IT support (MNC)

The role is to provide first level application and IT support assess issues and to resolve problem in a timely manner

Job Duty:

Responsible for trying to resolve incidents at the first point of contact, and escalate when unable to do so.

Be friendly and patient and have the ability to develop a rapport with users over the phone and in person

Provide support for audio visual/video conference/webinar events and remote conference tools.

Handle service activities related to new starters and leavers.

Requirments:

Minimum 1 year experience as a service desk and or desktop support analyst in a professional services environment.

Knowledge of Win10 and all related problems with OS, error logs and troubleshooting

Good understanding of Active Directory Users & Computers and its associated membership groups

Strong desktop PC, laptop, printer and iPhone hardware support and maintenance knowledge including imaging, parts replacement and configuring PCs to Firm standards for rollout to users.

Excellent oral and written communications skills in English, and Cantonese, Mandarin is a bonus.