Deskside Support/ IT support (MNC)
Salary HKD20,000 - HKD30,000 per month
Location Hong KongFULL_TIME
Consultant Jacky Wong
Date posted 18 September 2023hong-kong tech-transformation/support 2023-09-18 2023-11-17 it Hong Kong HK HKD 20000 30000 30000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
The role is to provide first level application and IT support assess issues and to resolve problem in a timely manner
Responsible for trying to resolve incidents at the first point of contact, and escalate when unable to do so.
Be friendly and patient and have the ability to develop a rapport with users over the phone and in person
Provide support for audio visual/video conference/webinar events and remote conference tools.
Handle service activities related to new starters and leavers.
Minimum 1 year experience as a service desk and or desktop support analyst in a professional services environment.
Knowledge of Win10 and all related problems with OS, error logs and troubleshooting
Good understanding of Active Directory Users & Computers and its associated membership groups
Strong desktop PC, laptop, printer and iPhone hardware support and maintenance knowledge including imaging, parts replacement and configuring PCs to Firm standards for rollout to users.
Excellent oral and written communications skills in English, and Cantonese, Mandarin is a bonus.
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