Service Desk Analyst- Global Law firm FG welcome up to 30k
FULL_TIME
Salary HKD20,000 - HKD26,000 per month
Location Hong Kong
FULL_TIMEConsultant Jacky Wong
JobRef 1278670/001
Date posted 21 August 2023
hong-kong tech-transformation/support 2023-08-23 2023-10-20 it Hong Kong HK HKD 20000 26000 26000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true• The role is to provide IT support to the firm both locally and globally. the role will be either local desk side support to the Hong Kong office, or phone, email and live chat support to incidents & requests from users globally.
This involves the provision and management of IT hardware and the delivery of IT support to global and regionally agreed service levels. This work will include the recording, diagnosing, monitoring, and resolving of requests and problems using a call management system to provide a high-level audit trail for each task.
Key responsibilities
- The provision and support of office IT hardware to agreed levels.
- Provide first line application support (productivity tools, business applications and desktop environment) including:
- Maintain effective communications with the support centres (Colchester, London, Warsaw, Hong Kong, Singapore)
- Carry out user administration tasks as needed.
- Provide agreed training and induction support to staff.
- Provide active input and ownership of allocated regional and global IT projects.
Requirements
- Degree or above in Computer Engineering/Computer Science or related discipline
- IT Fresh Graduate Welcome!
- Proficient in English and Cantonese
- Experience in IT help desk is a plus
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