(Senior) Deskside Engineer
Salary HKD25,000 - HKD50,000 per month
Location Hong KongFULL_TIME
Consultant Brian Tang
Date posted 07 August 2023hong-kong tech-transformation/support 2023-08-07 2023-10-06 it Hong Kong HK HKD 25000 50000 50000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
Our client is looking for a Deskside Engineer to provide daily operation and troubleshooting to Desktop Workstations, printer, peripheral, and network issues. The Deskside Engineer must have solid customer service skills as well as technical experience in supporting Windows / Mac Operating Systems.
- Provide 1st tier IT-related troubleshooting and supports
- Regularly update ticket status in ITSM
- Support mobile device, conference room's AV equipment or video conferencing tools
- Perform user workstations setup and user training
- Perform upgrades and deployments of software and hardware
- Degree / Diploma holder in IT or related field
- A minimum of 2 years' solid experience on helpdesk support
- Strong technical knowledge in providing system support on Windows/Mac OS
- Proactive and able to work independently
- Professional users support and interpersonal skills
- Good written & spoken communication skills
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