Helpdesk Support Analyst, Financial Services (Contract)

A financial services firm in Hong Kong seeks a contract Helpdesk Support Analyst to deliver IT support, manage systems, and cutting-edge technologies, including Generative AI, Microsoft Office 365, and ServiceNow.

Key responsibilities:

As a Helpdesk Support Analyst, you will play a vital role in ensuring the operational efficiency of IT systems across the organisation.

• Deliver onsite and remote IT support, resolving user issues via phone, email, and in person
• Install, configure, and maintain desktop hardware/software, including setup and troubleshooting
• Manage Microsoft 365 support, security patching, and SCCM deployments
• Monitor and update ServiceNow tickets, ensuring SLA compliance and timely resolution
• Support video conferencing, mobile devices, and assist with Generative AI research and ad-hoc projects

Candidate profile:

To excel in this role, you will bring proven IT support experience within technology-driven environments alongside strong problem-solving skills.

• Bachelor’s degree in IT, Computer Science, or related field
• Minimum 2 years’ experience in IT support or customer service
• Knowledge of ServiceNow or similar ITSM ticketing systems
• Basic experience in mobile device setup and support
• Familiarity with Microsoft products (e.g., Microsoft 365)

About the company:

A leading organisation in financial services industry, specialising in wealth management and long-term financial solutions across Asia. The company is known for its strong market presence, customer-centric approach, and commitment to innovation in digital platforms. It stands out for its focus on financial security, regional scale, and continuous investment in technology and talent development.

Keywords: IT support, Generative AI, Microsoft Office 365, ServiceNow, SCCM deployments

What's next:

If you’re ready to advance your IT support career within an esteemed organisation that values teamwork and innovation—apply today!