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Trade Floor Support (30-40k/month)

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This role is perfect for someone with a knack for resolving complex issues. You will be at the heart of their operations, delivering top-notch client support services and managing day-to-day operations.

Responsibilities:

  • Provide core desktop platform support
  • Manage daily client support operations and request fulfilment
  • Work on desktop-related projects
  • Resolve complex technical issues
  • Facilitate skills and knowledge transfer to other team members
  • Ensure proper problem follow-up with revised processes or solutions fully implemented
  • Identify issues and improvement opportunities to enhance service quality and team effectiveness

Requirements:

  • Minimum of three years of user technical support, experience in a financial institution is a plus
  • Strong analytical and troubleshooting skills
  • Process-oriented mindset
  • Comprehensive knowledge of Active Directory, MS O365, MS Office, MS Teams, Windows Desktop and Server environments, video conferencing system and application delivery
  • Good understanding of market data (Bloomberg, Thomson Reuters, etc.) preferred
  • Broad understanding of mobile technology
  • Good written and verbal communications skills as well as strong customer service experience

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD30,000 - HKD40,000 per month

Workplace Type: Hybrid

Experience Level: Entry Level

Location: Central and Western District

Job Reference: SXY013-DBBAD050

Date posted: 21 January 2025

Consultant: Brian Tang

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