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VIP Support - FSI

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This role offers the opportunity to work within a collaborative, curious, and inclusive environment that values diversity of thought. The successful candidate will have the chance to provide exceptional customer service while handling complex technical issues.

Responsibilities:

  • Provide exceptional customer service in a timely and professional manner
  • Respond to and resolve customer inquiries via phone, email, ticketing system and in-person
  • Deploy & Install hardware, peripherals, cabling and accessories
  • Handle escalations from Level 1 support and provide technical assistance to customers and end-users
  • Administer users in Active Directory and applications

Requirements:

  • At least 3-5 years of experience in desktop support
  • Strong Technical skills including knowledge of hardware, software, and network systems
  • Excellent interpersonal and communication skill
  • Excellent analytical and problem-solving skills
  • Experience in MDM, O365 and Windows Server

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD40,000 - HKD50,000 per month

Workplace Type: Hybrid

Experience Level: Associate

Location: Central and Western District

Job Reference: LGH42K-B6906A21

Date posted: 18 October 2024

Consultant: Brian Tang

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