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Head of Infrastructure Managed Services - (HKD$1.8M)

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We're seeking a dynamic Director of Services Delivery to lead our sizeable post-sales team in delivering outstanding service across infrastructure, cloud services, cybersecurity, application management, networks, data center, and collaboration. If you’re a passionate leader ready to make an impact, we want to hear from you!

What you'll do:

  • Oversee financial performance of Managed, Support, and Technical Services, focusing on growth, profitability, and innovation.
  • Translate strategic objectives into actionable, measurable goals for daily operations.
  • Collaborate with senior leadership on developing market-ready service and product roadmaps and value propositions.
  • Foster strong collaboration between sales teams and managed services delivery for seamless client experiences.
  • Set and implement standards for client satisfaction and service delivery policies.
  • Approve bids and proposals and ensure smooth transitions from sales to delivery.
  • Identify new business opportunities while ensuring service delivery excellence.
  • Stay updated on industry trends, emerging technologies, and best practices.
  • Collaborate with vendors for seamless third-party service integration.
  • Analyze key metrics to provide insights for improved service delivery to senior leadership.

What you'll bring:

  • Expertise in IT Services: Deep understanding of Managed, Support, and Technical Services, IT service management (ITSM), and relevant technologies across various IT domains (infrastructure, cloud, cybersecurity, etc.)
  • Communication Skills: Exceptional client-facing, verbal, and written communication in Cantonese and English, and abilities to build strong relationships and present complex information to diverse audiences.
  • Leadership and Collaboration: Proven leadership qualities to inspire and mentor teams, along with strong collaboration skills for effective teamwork in a professional environment.
  • Analytical and Strategic Thinking: Ability to analyze data, evaluate risks and priorities, produce insightful reports, and recommend effective resolutions that align with business objectives.
  • Experience: Significant experience managing IT services teams in a large-scale, global organization, with a strong background in working collaboratively with vendors and service providers.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD1,000,000 - HKD1,500,000 per annum + good bouns

Workplace Type: On-site

Experience Level: Senior Management

Location: Central and Western District

Job Reference: P11RMS-E4648940

Date posted: 07 October 2024

Consultant: Fiona Fung

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