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Assistant / IT Manager - Customer Service/ End user support

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Reporting to the Senior Information Technology Manager (Customer Services/User Support) of Information Technology, the Assistant manager will be responsibe to manage the first line of support.

About the Responsibilties:

  • Provide, with assistance from sub-team members, ongoing support and maintenance of IT facilities (both hardware and software) related to the provision of user services;
  • Provide effective resolutions to issues and problems relevant to the provision of user services;
  • Review existing services and recommend new/enhanced services to meet evolving user demands;
  • Provide system support on Microsoft Office 365, Windows 10/11, browsing and mobile application;
  • Work with vendor to perform IT support activities; and
  • Perform ad hoc assignments and responsibilities requested by supervisor.

About the Requirements:

  • A bachelor’s degree in information technology, computer science or related discipline;
  • Minimum 6 years or above of relevant work experience;
  • Technically strong in supporting Windows/Mac OS/Linux, Microsoft Intune, VDI/Golden Images, video-conferencing, PC hardware and network cabling;
  • Excellent problem-solving skills with a technology-driven and analytical mindset;
  • Good written and verbal communication skills with the ability to work under pressure; and

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD43,000 - HKD53,000 per month

Workplace Type: On-site

Experience Level: Mid Management

Location: Hong Kong

Job Reference: 0W5D0Y-17B4A6E1

Date posted: 23 June 2024

Consultant: Nikita Chaudhary

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