en

Services

We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.

Read more
Jobs

Let our industry specialists listen to your aspirations and present your story to the organisations in Hong Kong that fit you the best as we collaborate to write the next chapter of your successful career.

See all jobs
Candidates

Together, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.

Learn more
Services

We understand that no two organisations are the same. Find out more about how we've customised our recruitment offerings to help companies in Hong Kong meet their needs.

Read more
About Robert Walters Hong Kong

Since our establishment in 1997, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Hong Kong

Learn more

ServiceNow Engineer (Manager grade)

Save job

My reputable client is looking to hire a few ServiceNow experts to join their end user team. If you are hands on with ServiceNow administration, enhanacement and development, please reach out for a quick chat!

Reporting to the Senior Information Technology Manager, to be a part of their end-user team, providing 1st line of technical support to their internal users, in the use of IT services.

What you'll do:

  • Oversee IT Service Management function to implement ITSM project and daily operations on ServiceNow platform;
  • Responsible for ServiceNow administration, enhanacement and on-going development
  • Work closely with other team to follow up on closing incident tickets
  • Adopt technical automation to enhance the IT service operations efficiency and quality;
  • Monitor and report on the performance of IT services against established service level agreements (SLAs) and targets;
  • Work with vendor to perform IT support activities

What you'll bring:

  • A bachelor’s degree in information technology, computer science or related discipline;
  • At least 5 years of relevant work experience;
  • Proficiency in the administration of ServiceNow administration, enhanacement and development
  • Hands on with ServiceNow development, equipped with a programming background is a strong advantage
  • knowledge of ITIL processes and best practices are essential;
  • Good written and verbal communication skills with the ability to work under pressure

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD500,000 - HKD800,000 per annum + bonus

Workplace Type: On-site

Experience Level: Associate

Location: Hong Kong

Job Reference: 8SIZXS-DB4F47CB

Date posted: 14 June 2024

Consultant: Fiona Fung

I'm Robert Walters, Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.