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Director/ VP – IT Infra Service Operations - Financial Services

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My reputable client is recruiting for a strong leader, to help leading the operations team into a modernized and agile support environment, being a key player in the part of the operational automation and cloud adoption journey.

What you'll do:

  • Develop short term and long term operational transformation strategies and action plans and manage the executions of the transformation.
  • Perform operational process reengineering, gap analysis and identify enhancement opportunities, including the introductions of automated workflow and process management systems or tools.
  • Continous expansion of IT operations scope of work, such as Cloud, Dev-ops, Infrastructure, Security and Application level 1 and level 2 supports, in addition to system operations.
  • Ensure effective and efficient management of day-to-day IT operations, 7/24 shift arrangement, and multi-site operations including China and overseas.
  • Develop and maintain operational KPIs and following SLA.
  • In charge of major incidents and coordinate IT resources in resolving problems according to established IT incident and problem management procedures.
  • Responsible for establishing IT incident and problem management procedures.

What you bring:

  • Extensive IT Operation Management experience in complex and integrated environments
  • At least 10 years of working experience on IT systems, application, infrastructure and data centre operations, including at least 5 years in a managerial capacity.
  • Experience in financial services industry or other highly regulated organisations is preferred.
  • Strong knowledge on ITIL processes, Lean and Six Segma, with skills and experience in process re-engineering and IT operations management (ITOM) solution.
  • Share perspectives of Shift-left operational transformation.
  • Understanding of international IT standards and best practices, including but not limiting ISO 20000, 27001 and ITIL.
  • Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Infrastructure

Industry: IT

Salary: HKD1,000,000 - HKD1,600,000 per annum + good bonus

Workplace Type: On-site

Experience Level: Senior Management

Language: English - Bilingual

Location: Hong Kong

Job Reference: ZC2LDO-93297F2E

Date posted: 11 June 2024

Consultant: Fiona Fung

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