Senior IT Support (L1/L2)
Salary HKD400,000 - HKD650,000 per annum + bonus
Location Hong KongFULL_TIME
Consultant Fiona Fung
Date posted 14 September 2023hong-kong tech-transformation/infrastructure 2023-09-15 2023-11-13 it Hong Kong HK HKD 400000 650000 650000 YEAR Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
A reputable client is looking to hire a few user support experts to join their expanding team. If you are keen to know more, please get in touch!
About the responsibilites:
- Provide, with assistance from sub-team members, ongoing support and maintenance of IT facilities (both hardware and software) related to the provision of user services;
- Provide effective resolutions to issues and problems relevant to the provision of user services;
- Review existing services and recommend new/enhanced services to meet evolving user demands;
- Provide system support on Microsoft Office 365, Windows 10/11, browsing and mobile application;
- Work with vendor to perform IT support activities; and
- Perform ad hoc assignments and responsibilities requested by supervisor.
About the requirements:
- A bachelor's degree in information technology, computer science or related discipline;
- Minimum 3 years or above of relevant work experience;
- Technically strong in supporting Windows/Mac OS/Linux, video-conferencing, PC hardware and network cabling;
- Excellent problem-solving skills with a technology-driven and analytical mindset;
- Good written and verbal communication skills with the ability to work under pressure
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