System Engineer (APAC) - Financial Services
Salary HKD500,000 - HKD800,000 per annum + good bonus
Location Hong KongFULL_TIME
Consultant Fiona Fung
Date posted 21 August 2023hong-kong tech-transformation/infrastructure 2023-08-21 2023-10-20 it Hong Kong HK HKD 500000 800000 800000 YEAR Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
My reputable client is looking hire an experienced Infrastructure Engineer (APAC) to help providing L2 to L3 technical support within the region.
About the job:
The Infrastructure Engineer reports into the Head of ICT & Resilience Asia, responsibilities are to provide L1 to L2 daily support and monitoring covering Asia.
About the responsibilities:
- Responsible for supporting the loca infrastructure environment, and provide L1 and L2 support to the end users within Asia
- Performs support function for systems that are highly reliant on network technologies, such as Citrix, VPN, RSA, VMware amongst others
- Works in accordance to the defined company policies, ITIL compliant service management processes (incident, problem and change management) and company and global AM ISAE3402 controls
- Install and deploy desktop and laptop computers and IOS based mobile devices
- Monitors and deploy computer software and patches through SCCM
- Co-responsible for maintaining the IT Asset Management and Configuration Management database (CMDB) for Asia components in ServiceNow
About the requirements:
- A minimum of 5 years working experience in IT, experience within the Finance industry is a strong advantage
- Working experience in L1 to L2 level Service Support with exposure to enterprise infrastructure environments
- Strong technical experience in supporting Windows, Linux, AD, GPO, VDFS, PKI, DHCP, DNS, DFS, Microsoft Exchange, O365, VMware VSphere, VM backup, Veeam backup and ESXi
- Technical knowledge of below:
- Windows 2016 Server, SCCM, Active Directory, Exchange Online, Windows 10, MS O365 environment, IOS
- Working knowledge of MobileIron and IOS devices;
- Experience with supporting IP Phone systems and Voice Recording system (Avaya PABX);
- Experience with audio/visual support (Cisco Technology);
- Knowledge on Sentinel One, SQL DB and administration;
- Knowledge on VMware NSX-T DC Technology
- Speaks fluent English and Cantonese with excellent communication skills
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