Senior Director, Service Delivery Lead – Data & AI (Operations)

A global insurance firm seeks an Senior Director, Service Delivery Lead – Data & AI (Operations) in Hong Kong Island to steer transformative AI initiatives, embed advanced AI in operations, and drive data-driven solutions.

Key responsibilities

As Senior Director, Service Delivery Lead – Data & AI (Operations), you will oversee complex Data and AI projects, integrate Agentic AI into operations, drive cross-functional collaboration, and ensure governance and operational excellence.

• Own end-to-end delivery and service performance of Agency/Operations Data, AI, and Agentic AI initiatives from build through BAU
• Lead Agile and Agile-at-scale delivery, partnering with Product Owners on roadmaps, MVPs, and phased releases
• Oversee integration and scaling of AI and Agentic AI solutions in workflows, ensuring orchestration, monitoring, and human-in-the-loop controls
• Serve as the primary accountability point for Agency/Operations Data & AI delivery, building strong senior relationships across business units and functions
• Ensure smooth BAU transition with clear ownership, SLAs, operational resilience, and mentor senior team members

Candidate profile

To excel in this role, you will leverage extensive insurance data transformation experience to lead enterprise-scale Agile Data and Agentic AI initiatives, manage LLM governance, and drive cross-functional collaboration.

• 12–15+ years in data or transformation delivery leadership roles, with a strong insurance background
• Proven experience leading enterprise-scale Agile delivery and product-centric operating models for distribution channels
• Demonstrated success deploying Data, AI, and Agentic AI solutions into production environments
• Deep understanding of LLM and Agentic AI workflows, governance frameworks, and operational controls
• Extensive experience managing Group-level stakeholders across multiple local business units

About the company

A leading financial services group, this organisation drives innovation in insurance and wealth management while fostering a collaborative, inclusive, and growth-oriented environment. Moreover, it invests in cutting-edge technology and talent development to empower employees to make a meaningful impact.

Keywords: Agentic AI delivery, Agile, insurance data transformation, LLM, financial services

What’s next?

Shape the future of insurance—lead cutting-edge Data & AI initiatives and drive transformative change across business operations. Apply now!