UX Writer (CX Journey, banking/insurance)

My client is seeking a UX writer to analyze and create customer experiences across channels, customer journeys, and touchpoints.

Responsibilities

• Write clear and intuitive content across customer touchpoints to minimize user friction in digital products.
• Analyze customer experiences across channels and journeys to identify areas for improvement.
• Work with business owners, UX designers, and stakeholders (Legal, Compliance, Operations, Marketing) to ensure messaging is engaging and precise.
• Collaborate with UX and UI designers to enhance digital product user flows.
• Develop and maintain writing principles and guidelines, advocating for adherence among stakeholders.
• Ensure consistency of the brand's tone across all channels and customer journeys.
• Assist in user interviews and analysis, including survey design and scripting.

Requirements

• Degree in Journalism, Communications, Media, Creative, Marketing, or a related field.
• Minimum of 5+ years in UX writing and creating digital experiences.
• Familiarity with online customer engagement platforms and interactive design/usability principles.
• Strong understanding of user-centered design and related disciplines, including customer experience strategy and interaction design.
• Ability to analyze data and make informed, data-driven content decisions.
• Experience collaborating with various teams (Marketing, UX, IT Development).
• Curious, open-minded, self-motivated, and analytical.
• Excellent written and verbal communication skills in both Chinese and English.