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Digital Project Manager - Banking Product Innovation

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Seeking an experienced Digital Project Manager to lead our client’s digital banking initiatives. As part of our innovative team, you'll oversee end-to-end digital journeys across internet and mobile banking platforms, collaborating with cross-functional teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Develop and implement omni-channel digital strategies to enhance customer experience
  • Collaborate on new digital capabilities, including design, budgeting, and resource planning
  • Analyze existing features and market trends to drive continuous improvements in digital products
  • Work closely with technology, design, product owner, and other functions to deliver customer-centric initiatives
  • Gather and analyze customer feedback to inform product enhancements and service improvements
  • Drive and meet performance metrics for digital channels, ensuring high availability and reliability
  • Resolve customer digital issues in collaboration with the technology team

Requirements:

  • At least 5-7 years' experience in banking or digital customer experience/journeys
  • Past project management or product ownership experience advantageous
  • Familiarity with banking / financial products & services / operations / regulations advantageous
  • Strong business acumen combined with understanding of digital development and technical concepts
  • Excellent stakeholder management, communication, and problem-solving skills
  • Self-motivated with strong sense of ownership and accountability
  • Fluency in Cantonese and English; Mandarin is highly desirable

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: Financial Services

Salary: medical, bonus

Workplace Type: On-site

Experience Level: Associate

Language: English - Professional Working

Second Language: Chinese - Professional working

Location: Central and Western District

Job Reference: IQ005W-A77BBD0A

Date posted: 13 January 2025

Consultant: Pinki Chan

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