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Senior Business Analyst (POS, CRM) Up to 50k

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My client is a global retail brand and looking for a IT BA for working on various retail systems and channels.

Responsibilities:

  • Contribute to the successful deployment of IT projects related to retail stores.
  • Serve as the regional expert in store systems applications and IT processes.
  • Ensure high customer satisfaction and compliance with support SLAs and IT processes.
  • Support automation, enhancement, and upgrade initiatives for store technology, including Point of Sale (Oracle/Micros), in-store inventory management, printers, payment gateway, traffic solutions, mobile solutions, omni-channel solutions, and CRM solutions.
  • Prepare and maintain system requirement, installation, and support documentation for handover to the support team.
  • Work in an agile approach.
  • Identify areas where additional user training is needed to reduce support incidents.
  • Foster regular communication and knowledge sharing within IT and business departments to drive continuous improvement of support and services.
  • Support the release management cycle and related testing.

Qualifications:

  • Minimum 8 years of IT experience, with expertise in process design and improvement.
  • Experience of POS solutions
  • Proficient in collaboration tools such as Microsoft O365, Jira, and Zoom.
  • Experience working with application teams to design and implement integrations with back-office systems.
  • Familiarity with Agile/Scrum environments.

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD40,000 - HKD50,000 per month

Workplace Type: On-site

Experience Level: Associate

Location: Hong Kong

Job Reference: 8XU84U-F558912E

Date posted: 23 October 2024

Consultant: Connie Cheung

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