Senior Business Analyst (POS, Oracle)

My client is a global retail brand and looking for a IT BA for working on various retail systems and channels.

Responsibilities:

• Contribute to successful deployment of retail stores related IT projects
• Act as the store systems application and IT process expert in the region
• Ensure high level customer satisfaction and compliance of the support SLA and IT process
• Support automation, enhancement, and upgrade initiatives for store technology including but not limited to: Point of Sale (Oracle/Micros), in-store inventory management, printers, payment gateway, traffic solutions, mobile solutions, omni-channel solutions, CRM solutions
• Preparation and maintenance of the system requirement, installation and support documentations for handover to support team
• Work in an agile approach
• Communicate where additional training to the users is needed to reduce support incidents
• Conduct regular dialogue within IT and business departments to share knowledge and field experiences in order ensure continuous improvement of support and services
• Support the release management cycle and related testing

Qualification

• Minimum 8 years IT experience; with process design and improvement experience
• Hands-on in store technology experience with PC’s, LAN, Servers, Network, POS, traffic solution, fitting room applications, inventory solutions, CRM solutions, hand held devices, etc.
• Working foundation and knowledge of networking infrastructure, TCP/IP, Firewalls, Active Directory and Windows in an enterprise environment, MDM platform
• Knowledge of POS solution (Oracle preferred) which includes Polling, Sales Audit and Scripting is a plus
• Knowledge of Cloud based technology like Azure and AWS is a plus
• Strong adaptor of collaboration tools including but not limited to Microsoft O365, Jira and Zoom
• Experience working with application teams to design and implement integration with backoffice systems
• Experienced in Agile/Scrum Environments