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CRM officer/analyst (D365)

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My client is looking for a CRM officer/analyst to support CRM system operation and CRM data analysis.

Responsibilities

  • Act as a owener/user to operate CRM systems
  • Analyse CRM data and usage to identify areas for recommendations to enhance CRM utilisation and execute email marketing campaign
  • Provide training and support to colleagues on effective CRM usage and collaborate IT team to conduct data cleansing and enrichment, maintain the integrity of the CRM database, and support project delivery.
  • Occasionally work as a Project Coordinator to assist in implementing business and digital transformation projects

Requirements

  • Bachelor's degree in business/IT/marketing related discipline.
  • Proficient in using a major CRM platform (Preferably Dynamics 365) and email marketing tools.
  • Strong data analysis and reporting skills, with the ability to interpret data and make informed recommendations.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Attention to details and problem-solving skills to maintain data quality and optimise CRM processes.

About the job

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD30,000 - HKD40,000 per month

Workplace Type: On-site

Experience Level: Associate

Location: Hong Kong

Job Reference: UITJ8G-797E8364

Date posted: 06 August 2024

Consultant: Connie Cheung

Phone number: +852 2103 5320

connie.cheung@robertwalters.com.hk

Connie Cheung

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