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Digital Business Analyst - Bank ~27k

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Our client is seeking a passionate and innovative Digital Business Analyst to shape the future of digital banking. This role offers an exciting opportunity to be part of a dynamic team, working on cutting-edge digital products for the consumer banking business. The successful candidate will be instrumental in developing delightful customer journeys, driving product launches, and growing online channel share.

What you'll do:

  • Act as an evangelist for banking products, helping stakeholders understand their benefits and unique selling propositions
  • Assist in shaping the overall product vision and roadmap for Digital Products/projects within the Consumer Banking business
  • Develop customer journeys that deliver contextually relevant experiences across platforms, enhancing consistency from online to offline interactions
  • Collaborate effectively with various stakeholders who often have different concerns
  • Conduct small experiments to assess market acceptance and iterate continuously to achieve desired outcomes
  • Drive customer immersions and champion the voice of customers through data quantification and qualification
  • Develop and implement product launch communications plans focused on increasing awareness and adoption of new Digital Products
  • Support post-implementation tasks such as user training, production problem investigation, post implementation review and escalation

What you bring:

  • Bachelor’s degree holder in business related fields
  • 1-2 years related experience in digital channel management, gathering business requirement, product development/ e-commerce initiatives
  • Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders
  • Ability to understand and research Fintech trends and market sentiment
  • Experience working on agile digital projects
  • Creative thinking, innate curiosity and strong desire to contribute innovative ideas that will grow the business
  • Ability to work collaboratively in a team environment
  • Solid problem-solving skills with ability to consider alternative solutions\
  • Proficiency in both Cantonese and English required

What sets this company apart:

Our client is a leading player in the banking industry, renowned for their commitment to innovation and excellence. They offer an inclusive and supportive work environment where every team member is empowered to contribute their unique skills and perspectives. Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends. This is an exciting opportunity to join a company that truly values its employees and is committed to their success.

What's next:

Ready to shape the future of digital banking? Apply now!

Contract Type: TEMPORARY

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD25,000 - HKD27,000 per month + medical and bonus

Workplace Type: Hybrid

Experience Level: Associate

Location: Central and Western District

Job Reference: TXMIYB-CAF13AB8

Date posted: 28 June 2024

Consultant: Rachel Chang

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