This role will be responsible for providing support on integration between Retail store systems & other corporate systems and managing support on integration between Retail store systems and other corporate systems

Responsibilities:

Provide day-to-day L2 & L3 system support of Retail stores related technologies including but not limited to Point of Sale, CRM Solution, In-Store Inventory Management, Store-to-Store Transfers, Store Mobile Apps, Traffic Counters, Store Infrastructure for APAC countries

Manage Helpdesk teams, infrastructure teams and vendors to resolve issues reported by the APAC business

Manage Retail support cases in IT service ticket system

Work with APAC & US IT teams to resolve end-to-end issues reported by APAC business

Collaborate with business users to understand retail business need and improve support service

Manage external hardware vendors to complete store hardware purchases and replacements

Requirements:

3 to 4 years’ experience of business analysis & systems support in Retail store systems

Hands-on in store technology experience with PC’s, LAN, Servers, Network, POS, traffic solution, fitting room applications, inventory solutions, CRM solutions, hand held devices, etc.

Working foundation and knowledge of networking infrastructure, TCP/IP, Firewalls, Active Directory and Windows in an enterprise environment, MDM platform (I.e. Air Watch/Workspace One, InTune, etc.)

Strong communicator verbally and in writing in English & Chinese