E-commerce analyst(40K)– Luxury Retail

The Role Overview: This role will be responsible for managing daily ecommerce operations and improving operational efficiency of functional teams.

Responsibilities:

• Point of contact for all IT production issues and operational support status of all global ecommerce sites (as assigned) including related internal and third-party applications and services that support the ecommerce platform.
• Log and track ecommerce platform production issues and see them through to resolution.
• Communicate effectively with e-Commerce development teams, business partners, and other IT teams to prioritize, mitigate, resolve and report on root-cause.
• Leverage hands-on experience to lead team to triage and escalate issues to third level support as appropriate.
• Sterling OMS Alert and Exception monitoring to help manage day-to-day OMS activity and maintain system health.
• Salesforce Commerce Cloud (SFCC) Operational tasks including: user management/audits, job monitoring, application/release support.
• Deliver regular site performance reports daily, weekly and monthly.
• Track and gather data for measuring operational trends and identifying areas for improvement.
• Maintain quality service by establishing and enforcing organizational standards.
• Demonstrate the ability to complete multiple tasks under pressure.
• Maintain operational documentation and knowledge base to streamline incident resolution.

Requirments:

• Bachelor's degree in Computer Science, Information Systems, Project management or other related field, or equivalent work experience.
• At least 3 - 5 years hands on technical experience in ecommerce or OMS development, software quality assurance or infrastructure environments.
• Knowledge of the ecommerce business model (i.e. Fulfillment/Shipping needs, Customer Service, User Experience, promotions planning, etc.) a plus.
• Sterling OMS and/or Salesforce Commerce Cloud experience required.
• Ability to interact effectively with internal business teams, at different levels of the organization.
• Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
• Microsoft Office, JIRA experience.
• Self-motivated and results-oriented.
• Ability to work effectively individually and in a team environment.
• Excellent written and verbal communication skills.
• Willing to work flexible hours, as needed, to address urgent production issues. Limited evening and weekend work is required.