Director/VP- Application Production Support- Financial Services

My reputable, locally listed client is recruiting for a strong leader, to help leading the operations team into a modernized and agile support environment, being a key player in the part of the automating the IT service operations and cloud adoption journey.

What you'll do:

• Develop short term and long term operational transformation strategies and action plans and manage the executions of the transformation.
• Perform operational process reengineering, gap analysis and identify enhancement opportunities, including the introductions of automated workflow and process management systems or tools.
• Continous expansion of IT operations scope of work, such as Cloud, Dev-ops, Infrastructure, Security and Application level 1 and level 2 supports, in addition to system operations.
• Ensure effective and efficient management of day-to-day IT operations, 7/24 shift arrangement, and multi-site operations including China and overseas.
• Develop and maintain operational KPIs and following SLA.
• In charge of major incidents and coordinate IT resources in resolving problems according to established IT incident and problem management procedures.
• Responsible for establishing IT incident and problem management procedures.

What you bring:

• Extensive IT Operation Management experience in complex and integrated environments
• At least 10 years of working experience on IT systems, application, infrastructure and data centre operations, including at least 5 years in a managerial capacity.
• Experience in financial services industry or other highly regulated organisations is preferred.
• Strong knowledge on ITIL processes, Lean and Six Segma, with skills and experience in process re-engineering and IT operations management (ITOM) solution.
• Share perspectives of Shift-left operational transformation.
• Understanding of international IT standards and best practices, including but not limiting ISO 20000, 27001 and ITIL.
• Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage.