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Banking Production Support / Trading application support

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We are seeking a dynamic and experienced Production Support / SRE Engineer / Trading application support to join our financial service client, focusing on maintaining and improving the reliability, quality, and time-to-market of their digital solutions. The ideal candidate will be responsible for managing the production environment, ensuring system health, and driving continuous improvements in processes and systems.


  • Production Support: Provide application support, coordinate with the incident team, manage production alert notifications, and perform application health checks.
  • Incident Management: Close incident tickets, manage Grafana and ITM alerts, and track all outstanding defects without aging.
  • Application Monitoring: Optimize application monitoring using bank-wise tools such as Grafana, Vizeral, ITM, and batch run.
  • Production Resilience: Maintain production resilience and availability, focusing on superior client experience, by collaborating with operation, business, and technology teams.
  • Dashboard Management: Ensure the daily dashboard is up to date with relevant information.
  • Project Support: Work closely with the project team and L3 support to review incidents regularly, implement improvement plans, and ensure production readiness for releases.
  • BAU Activities: Lead activities such as security patches, certification renewal, downtime maintenance, AWS hardening review/deployment, and cross-impact project release.
  • Site Reliability Engineering: Support the implementation of Site Reliability Engineer and Chaos Engineering design for all strategic systems.
  • Continuous Improvement: Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods.


  • Education: Bachelor’s Degree in Computer Science or related discipline.
  • Experience: 2-8years as Production Support / Application Support / SRE Engineer.
  • Proficiency in Java, AWS cloud, and Linux/Unix systems for banking production support
  • Experience in trading application with Linux/ Unix system and basic network protocol for trading support role
  • Experience with high availability, high-scale, and performant systems.
  • Experience with banking will be an added advantage.
  • Proactive and flexible approach to work, with excellent problem-solving skills under pressure.
  • Excellent written and verbal communication skills in Cantonese and English

Contract Type: TEMPORARY

Specialism: Tech & Transformation

Focus: DevOps, SRE Engineer & Application support

Industry: Banking

Salary: bonus, medical

Workplace Type: On-site

Experience Level: Associate

Language: English - Professional Working

Location: Central and Western District

Job Reference: HLL36F-2EB056EE

Date posted: 19 June 2024

Consultant: Pinki Chan

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