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Application Support (Fidessa System)

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This role offers the opportunity to provide first line application production support for the equity business, both retail and institutional, trading and settlement. The successful candidate will have the chance to manage, resolve and investigate production system issues with system vendors, plan and execute internal testing for system upgrades, and manage system upgrades or new projects.

What you'll do:

  • Provide first line application production support for the equity business, including trading and settlement
  • Manage, resolve and investigate production system issues with system vendors
  • Plan and execute internal testing for system upgrades according to company standards and procedures
  • Assist in user acceptance tests and execute system deployments
  • Gather and analyse system requirements from various user departments and translate into business or technical specifications
  • Manage system upgrades or new projects for applications handled by the team, following project management processes
  • Perform health checks on a rotation basis to maintain system stability and availability for local and global markets


What you bring:

  • Bachelor degree in Computer Science or related disciplines
  • Minimum 3 years experience in first line application support for the equity business
  • Experience in first line support role using iAsia, Fidessa and Tradego systems is preferred
  • Working experience in investment bank, brokerage or system vendor is an added advantage
  • Sound knowledge of equity trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity
  • Experience in dealing with end users and system vendors, problem solving and troubleshooting production issues for the systems
  • Solid experience in Apache, Tomcat, Java, scripting or SQL
  • Exposure to other technical skills and application infrastructure e.g. automated testing tool, issue tracking, market data, FIX, Windows scheduler, application monitoring or reporting
  • Experience in using bug or issue tracking systems or OA system is added advantage
  • Good command of written and spoken Chinese with fluency in Putonghua and Cantonese; knowledge of Simplified Chinese is a plus. Written English is also essential

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: DevOps, SRE Engineer & Application support

Industry: IT

Salary: HKD50,000 - HKD55,000 per month

Workplace Type: On-site

Experience Level: Associate

Location: Central and Western District

Job Reference: NP5XCP-F464E9A7

Date posted: 04 June 2024

Consultant: Lucas Wu

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