This role is responsible for supporting retail store application including CRM, POS, inventory management system & IT service ticket system etc.

Key Responsibilities:

• Provide day-to-day L2 & L3 system support of Retail stores related technologies including but not limited to Point of Sale, CRM Solution, In-Store Inventory Management, Store-to-Store Transfers, Store Mobile Apps, Traffic Counters, Store Infrastructure for APAC countries
• Collaborate with business users to understand retail business need and improve support service
• Manage external hardware vendors to complete store hardware purchases and replacements
• Manage Retail support cases in IT service ticket system
• Cooperate with Global IT to adopt and streamline global retail processes
• Train Helpdesk teams and offshore consultants on Retail store systems support
• Preparation and maintenance of system installation and support documentation
• Execute problem management by working with vendors and Retail project team to resolve recurring issues

Key Requirements:

• 3 years’ experience of business analysis & systems support in Retail store systems
• Hands-on in store technology experience with PC’s, LAN, Servers, Network, POS, traffic solution, fitting room applications, inventory solutions, CRM solutions, hand held devices, etc.
• Ability to work well in a team and in a multinational organization
• Excellent communication skills and ability to build rapport with IT and business users
• Ability to multi-task, quick to adapt to new processes and has a flexible working attitude
• Business level proficiency in English is mandatory