Senior Manager Data Digital Product Management

Our client, a leading player in the consumer industry, is seeking a Senior Manager for Data Digital Product Management. This role is pivotal to their digital transformation journey, focusing on enhancing customer experience through hyper-personalised digital products and services.

What you'll do:

As a Senior Manager for Data Digital Product Management, you will play a crucial role in driving our client's digital transformation strategy. Your primary focus will be on enhancing customer experience through the design of top-tier digital products and services.

You will lead a dynamic team, engaging with various business units to develop innovative digital content models. Your expertise in data analysis will enable you to translate complex data findings into actionable strategies for product enhancement. You will also establish KPIs as benchmarks for product success while continuously monitoring them for improvement opportunities. This role offers an exciting opportunity to shape unified customer journeys across multiple digital platforms.

* Drive Customer Experience (CX) / digital transformation strategy and design best-in-class digital products and services.

* Identify, prioritize, develop multiple digital products and business solutions that are in line with overall CX Transformation strategy.

* Chair and motivate digital product team and proactively engage relevant business units to develop and implement new digital content and eService models.

* Build business cases to quantify the benefits of products and services that is to be taken through the product development stages from ideation to launch.

* Partner with business stakeholders, cross-functional teams and designers to develop a product roadmap that can help achieve CX Transformation objectives.

* Discover ways to enhance automation of tagging, designing and implementing taxonomy and metadata management strategies following industry best practices of web design and search engine optimization.

* Deploy an end-to-end approach of digital content management that transform digital self-service model across customer service channels and migrate users from offline to online.

* Collaborate seamlessly with cross-functional teams, translating intricate data findings into actionable strategies, product requirements and priorities for process and product enhancements.

* Establish and monitor key performance indicators (KPIs) that serve as benchmarks for product success and continuous enhancement.

* Lead, design and map out unified customer journeys across servicing channels and multiple digital products.

What you bring:

The ideal candidate for the Senior Manager Data Digital Product Management role will bring a wealth of experience in customer experience and user-centric design across various digital products. You will have a strong proficiency in data analysis tools and techniques, with the ability to derive meaningful insights from complex datasets. Your experience in leading large-scale business/digital transformations within advanced digital business models will be crucial to this role. You will also have extensive experience in building holistic, end-to-end customer journey maps. A certification in Design Thinking, Product Design, or Services Design is highly preferred.

* A recognised degree preferably in design related field, data analytics or digital ecosystem.

* At least 10 years’ experience of customer experience and user-centric design across various digital products.

* Strong proficiency in data analysis tools and techniques.

* Experience in leading large-scale business / digital transformation within a digital organization with advanced digital business models.

* Extensive experience of building the holistic and end-to-end customer journey mapping.

* Expert in leading of continuous product discovery with data to plan and execute user research / interview / experimentation.

* Experience in using Adobe suite products for data analytics and journey design.

* Design Thinking or Product Design or Services Design Certification is highly preferred.

* Able to manage relationships with internal & external stakeholders; excellent communication and presentation skills.

* Experience in Agile Project Management & Agile Methodology.

What sets this company apart:

Our client is a major player in the consumer industry, known for their commitment to innovation and customer satisfaction. They are at the forefront of digital transformation, constantly seeking ways to enhance their customers' experiences through hyper-personalised digital products and services. This commitment extends to their employees as well, offering a supportive work environment that encourages growth and development.

What's next:

Ready to take your career to new heights? Apply now!

Apply today by clicking on the link provided. We look forward to receiving your application!

paris.herard@robertwalters.com.hk