Senior Business Analyst (CRM;POS, up to 50k)
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FULL_TIME
Salary Negotiable
Location Hong Kong
FULL_TIMEConsultant Connie Cheung
JobRef 1275910/001
Date posted 11 August 2023
hong-kong tech-transformation/business-analyst 2023-08-11 2023-10-10 it Hong Kong HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueThe Role Overview: This role will be responsible for handling CRM & POS projects.
Key Responsibilities:
- Ensure effective communication with retail team and business stakeholders in order to understand their needs and opportunities. Provide IT support that contributes to the company growth in the APAC region
- Liaise with regional stakeholders to align on prioritisation and standards
- Study & understand business needs and market trends to contribute towards innovative IT solutions & offerings. Act as an IT solution architect to drive discussions to achieve optimised solutions
- Prioritise, project manage and support multi-million dollars retail stores related projects in the APAC region including new store opening, smart retail/connected retail deployment, in-store mobile solutions, in-store technology upgrade, workforce optimisation and network infrastructure stabilisation
- Manage and collaborate with internal & external resources and business users throughout the whole project implementation period.
- Provide support and expertise during all phases of the IT project life cycle, including but not limited to, project planning, budget tracking, timeline, contract review, requirements gathering & documentation, functional design & documentation, configuration, resource planning, QA, SIT, UAT, deployment, hypercare, mitigation of project risks and governance
- Liaise with external vendors, where appropriate, to prioritise & execute projects related to new & existing applications and seek cost saving opportunities
Key requirements:
- Minimum 6 years IT experience; with process design and improvement experience
- Knowledge of POS / CRM solution
- Good language ability (Cantonese, English, Mandarin)
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