Data Analytics and CRM Analyst (12 months contract)

Your day-to-day responsibilities will involve developing robust reporting tools that ensure transparency in data quality and operational performance. You will be instrumental in supporting major migration projects related to fraud operations by coordinating with cross-functional teams, updating stakeholders on progress, and ensuring all documentation is meticulously prepared.

ASSISTANT MANAGER DATA ANALYTICS AND CRM

Salary: Competitive and based on experience
Location: Hong Kong

Keywords: collaborative, dependable, supportive leadership, flexible working opportunities, training opportunities, inclusive

This is an exceptional opportunity for you to join a highly respected financial institution in Hong Kong as a Data Analytics and Customer Relationship Management Specialist. The organisation is renowned for its commitment to service excellence, valuing every team member as a vital contributor to their ongoing success. You will be welcomed into a supportive environment that encourages professional growth, offers flexible working opportunities, and provides access to comprehensive training programmes. If you are passionate about data analytics, eager to make a meaningful impact on fraud prevention strategies, and thrive in a collaborative setting where your contributions are truly valued, this role will provide the platform for you to excel and develop your career further.

* Join a reputable financial services provider with a strong focus on employee development, offering extensive training opportunities and clear pathways for career progression within the organisation.
* Benefit from flexible working arrangements designed to support your work-life balance while contributing to impactful projects that enhance operational efficiency and customer experience.
* Be part of an inclusive team culture that values collaboration, knowledge sharing, and mutual support, ensuring you have the resources and encouragement needed to succeed in your role.

What you'll do:

As a Data Analytics and Customer Relationship Management Specialist, you will play an integral role in driving the organisation’s fraud prevention efforts through insightful data analysis and technical expertise. Your day-to-day responsibilities will involve developing robust reporting tools that ensure transparency in data quality and operational performance. You will be instrumental in supporting major migration projects related to fraud operations by coordinating with cross-functional teams, updating stakeholders on progress, and ensuring all documentation is meticulously prepared. By collaborating with IT professionals, you will facilitate efficient data management processes that underpin critical decision-making. Your ability to prepare accurate datasets for both development and testing phases will contribute directly to the effectiveness of fraud detection systems. Additionally, you will work alongside colleagues to automate key processes, enabling the team to respond swiftly to emerging business priorities. Success in this position requires not only technical proficiency but also a proactive approach to problem-solving, adaptability in a fast-evolving environment, and a genuine commitment to delivering value through analytics.

* Develop comprehensive dashboards to report on data quality checks and monitor operational efficiency across multiple business units.
* Assist in managing the migration of fraud operations by providing regular project progress updates, preparing detailed reports, and supporting documentation requirements.
* Collaborate closely with IT teams to manage data loads efficiently, ensuring seamless integration and availability of critical information for analysis.
* Prepare datasets for fraud operational development initiatives and system testing activities, maintaining high standards of accuracy and reliability.
* Work together with team members to design and implement automated programs that streamline processes and support operational strategies through advanced analytics.
* Deliver timely and high-quality analytical outputs that address evolving business needs effectively within a dynamic environment.
* Demonstrate sensitivity to changes in business conditions by anticipating potential challenges and proactively prioritising analytical tasks.
* Support the continuous enhancement of analytics deliverables by identifying areas for improvement and implementing best practices in data management.

What you bring:

Your background should reflect substantial experience in analytics or system development within financial services or similarly regulated industries. You bring not only technical acumen but also well-developed interpersonal skills that foster collaboration across departments. Your familiarity with advanced programming languages enables you to manipulate complex datasets confidently while leveraging industry-leading platforms enhances your analytical output. Effective communication is one of your strengths; you can translate intricate findings into actionable recommendations for both technical and non-technical audiences. Organisational prowess allows you to juggle competing demands efficiently while upholding rigorous standards of accuracy. Above all, your sense of ownership drives you to deliver results that align with broader business goals—ensuring customer needs are met promptly through dependable service delivery.

* A university degree in Statistics, Mathematics, Computer Science, Information Systems or another relevant discipline is essential for this position.
* At least three years’ experience working in analytics or system development roles within complex organisational settings is required.
* Proven expertise in mining large volumes of data efficiently to uncover actionable insights is necessary for success in this role.
* Hands-on experience with programming languages such as PySpark, Python, BigQuery SQL, or SAS is mandatory.
* Familiarity with platforms or tools like GCP (Google Cloud Platform), Feedzai, BigQuery, Tableau, Qlik Sense or Looker Studio would be advantageous.
* Excellent communication skills are required for effective collaboration with diverse teams and stakeholders across the organisation.
* Strong interpersonal abilities enable you to build positive relationships within the team while supporting shared objectives.
* Outstanding organisational skills help you manage multiple priorities simultaneously without compromising on quality or deadlines.
* A keen sense of responsibility combined with a service-oriented mindset ensures efficient delivery of customer-focused solutions.
* Demonstrated problem-solving capabilities allow you to address challenges thoughtfully while maintaining attention to detail.

What sets this company apart:

The organisation stands out as an employer of choice due to its unwavering dedication to nurturing talent at every stage of your career journey. Employees benefit from an inclusive workplace culture where teamwork is celebrated and individual contributions are recognised. Flexible working opportunities empower you to maintain a healthy work-life balance while pursuing professional ambitions. Comprehensive training programmes ensure continuous learning so you can stay ahead in an ever-changing industry landscape. The company’s reputation for stability and ethical conduct means you can take pride in being part of a trusted brand that genuinely cares about its people as much as its customers. Here, your growth is supported by knowledgeable mentors who encourage knowledge sharing and personal development—making it an ideal environment for those seeking long-term fulfilment alongside professional achievement.

What's next:

If you are ready to take the next step in your career journey within data analytics and customer relationship management, this is your chance to make a meaningful difference—apply now!

Apply today by clicking on the link provided; seize this opportunity to join an esteemed organisation where your expertise will be valued and your future nurtured.