Assistant Customer Service Manager ( Call Centre )
Location Hong KongFULL_TIME
Consultant Pinkie Leung
Date posted 26 October 2022hong-kong secretarial-business-support/secretarial 2022-10-26 2022-12-25 fmcg Hong Kong HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
One of the leading FMCG company in Hong Kong is looking for a high calibre to join their expanding team to enhance customer service experience and facilitate company growth.
• Supervise the daily operations of the Contact Centre
• Leading and supervising the customer service team to achieve the Company’s required Service KPI.
• Develop and improve customer service procedures, policies, and standards for the organization
• Handle and follow up internal/external enquirers, complains and service requests in an efficient and professional manner
• Address members’ enquiries effectively and maintain satisfactory quality of customer service
• Resolve escalated complaints, perform investigation and identify the root cause analysis.
• Prepare weekly and monthly reports to show the analysis and solution for improvement. Coordinate with internal and external parties
• Plan and implement work schedules for the team to ensure smooth operations. Monitor team’s schedule adherence.
• Identify upselling opportunities for company’s products and services
• Engage in ad-hoc activities as assigned by the Management.
• Bachelor’s degree in business administration or other related discipline
• Minimum 5 years of supervisory experience in the customer service or contact centre
• Experience in managing the relationship with high-end customers would be an advantage
• Experience in customer service from multinational companies, luxury retail, hospitality or other high-end services are highly preferred.
• Proficiency in MS Office (eg. Excel, PowerPoint, Word
• Excellent verbal and written communication skills in English & Chinese (Cantonese and Mandarin)
• Five-days work , Mon -Fri
• MNC exposure
• Discretionary bonus
• Medical, dental and life insurance
• Birthday leave
Salary: HKD35,000 - HKD40,000 per monthLocation: Hong KongDate posted: 16 November 2022A Top Tier Architecture & Construction company in Hong Kong is currently looking for a Assistant Mannager / Executive Assistant to join their expanding business.
Salary: HKD35,000 - HKD40,000 per monthLocation: Hong KongDate posted: 10 October 2022One of the top tier FMCG company in Hong Kong is looking for a high calibre to join their secretaria team.
Salary: HKD25,000 - HKD30,000 per monthLocation: Hong Kong IslandDate posted: 20 October 2022One of the top tier FMCG in Hong Kong is looking for a high calibre to join their business support team.
Salary: NegotiableLocation: Hong KongDate posted: 16 November 2022A listed conglomerate company in Hong Kong is currently looking for a Executive Secretary / Secretary to join their expanding business.
Salary: medical with 10 days ALLocation: Hong KongDate posted: 14 November 2022Role Overview: Global investment bank is seeking an administrative assistant to support their team.