Front of House Receptionist

This role is integral to the company's operations, as it involves creating exceptional experiences for both clients and colleagues through every interaction. The successful candidate will be responsible for maintaining the high standards of professionalism and hospitality that the company is known for.

What you'll do:

As a Front of House Receptionist, your role will be pivotal in shaping the first impressions that clients have of our client's organisation. You will be tasked with delivering top-notch customer service in a professional manner while coordinating various aspects of front-of-house operations.

• Deliver consistent, customer-centric, and exceptional first-class guest service in a corporate and professional manner
• Coordinate Front of House, venue, and meeting room management using internal software applications
• Monitor and maintain meeting room setups throughout the day
• Proactively respond to meeting room requests from business support teams
• Maintain close working relationship with the hospitality team
• Monitor the diary of events on the day and look out for possible meeting overruns, clashes, and guest total increments
• Report any defects affecting client experience or business continuity to relevant departments
• Ensure all client venue areas, spaces, meeting rooms, Front of House workstations, and reception areas are neat, tidy, and in order

What you bring:

The ideal candidate for this Front of House Receptionist role brings a genuine commitment to service excellence along with proven experience in guest relations or similar roles. Your ability to empathise with others and proactively assist colleagues and clients will be crucial.

• Commitment to service excellence with the ability to empathize and proactively assist colleagues and clients
• Proven experience (preferably 5 years plus) in guest relations, hospitality, or front of house environments
• Fluency in English, Cantonese, and Mandarin
• Proficiency in NFS/Rendezvous, Microsoft Word, Excel, and PowerPoint
• Ability to build, maintain and work for meaningful relationships
• Strong belief in doing the right thing
• Ability to recognise and embrace change
• Client-focused and collaborative approach

What sets this company apart:

Our client is an independent, active global asset manager with a significant portfolio of assets under management. The company is committed to providing equal employment opportunities and believes in giving individuals the freedom to be themselves. Their culture provides all of their people, no matter what their background, with the opportunity to build a rewarding career.