Customer Service Officer - Insurance (Hybrid Work Models)
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FULL_TIME
Salary Negotiable
Location Hong Kong
FULL_TIMEConsultant Jenny Chan
JobRef 1266830/001
Date posted 23 August 2023
hong-kong secretarial-business-support/reception-switchboard 2023-08-23 2023-10-22 call-centre-and-customer-service Hong Kong HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
One of a rapidly growing insurance companies is looking for a Customer Service Officer to join their team. If you are a candidate with strong problem solving and organisation skills, and hoping to join a young and energetic team then this is an excellent role for you!
Job Descriptions:
- Communicate with customers through emails, calls and digital channels
- Handle inquires and complaints in a timely and professional manner
- Work collaboratively with various departments to provide solutions to complex customer problems
- Maintaining accurate records of customer interactions and feedback
- Assist in ad hoc duties as assigned
Job Requirements:
- Higher diploma or above
- Minimum 1 year of relevant experience in a customer service
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving skills
- IIQE Paper I and II is preferred
- Willingness to work flexible hours, including weekends and holidays
- Fresh graduate is also welcomed
Job Offers:
- Performance Bonus
- Medical insurance
- Dental insurance
- 20 days of annual leave
- Birthday leave
- Work from home arrangement
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