Senior Customer Service Officer (26-28k on shift)

We are looking a Senior Customer Service Officer to join the team!

Responsibilities

• Respond to general inquiries, billing questions, and complaints via phone and email

• Mentor team members in handling complex cases by providing support

• Coordinate with internal and external teams to ensure timely and efficient resolution of customer concerns

• Provide administrative tasks

• Address escalated cases as the primary point of contact for critical complaints

• Undertake ad hoc assignments or tasks

Requirements

• Minimum of 2 years of experience in customer service
• A team player with positive attitude, Customer-oriented with patience and positive attitude
• Strong interpersonal and communication skills
• Good spoken English, Cantonese and Mandarin
• Knowledge in MS Office including Word, Excel, PowerPoint & Outlook and Chinese Typing
• Work shifts including weekends and public holidays