Japanese Speaking Customer Service (Tsuen Wan area)

We are seeking a Japanese Speaking Customer Service officer to join our client’s team. In this full-time position, you will play a critical role in capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

What You'll Be Doing

• Provide customer service through various channels, including email and phone calls.
• Handle inbound calls and live chats from external customers regarding general enquiry
• Offer information to help customers resolve their issues.
• Perform other duties or projects as assigned.

What We're Looking For

• At least 1–2 years of experience in customer service.
• Fresh graduates will also be considered.
• Proficiency in Japanese is required; JLPT N2 or above is an advantage.
• Proficient in MS Office.
• A proactive team player with strong interpersonal and communication skills.
• Immediate availability is preferred.