Customer Service

We're partnering with a global multinational company in their search for a Customer Service Officer. As a Customer Service Officer, you'll be a key player in delivering seamless and memorable travel experiences. You'll build strong customer relationships and work within a supportive, collaborative team. This role offers excellent training, mentorship, and clear pathways for career advancement.

Responsibilities:

• Be the brand representative and provide efficient and courteous service to customers.
• Handle reservations, ticketing, changes, upgrades, and loyalty program inquiries.
• Maintain a safe and secure environment, adhering to all regulations and procedures.
• Assist with passenger inquiries, baggage handling, and problem resolution.
• Contribute to smooth airport operations through support tasks and accurate documentation.

Qualifications & Experience:

• Eligibility to work in Hong Kong (minimum age 18).

• Fresh graduates are also welcome to apply.

• HKCEE/HKDSE or equivalent academic qualification.
• Excellent communication skills in English and Cantonese; Putonghua proficiency is advantageous.
• Prior experience in customer service (airline, hospitality, or related fields) is a plus and will be rewarded with a competitive compensation package.
• Demonstrated customer service orientation and strong interpersonal skills.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Successful completion of a pre-employment drug test is mandatory (Safety Sensitive Role).