Clinic Operation Manager

Our client is an Oncology clinic in Hong Kong, now looking for experienced clinic operation specialist to join their team.

Responsibilities:
• Oversee daily clinic operations and administration, implement policy/ procedures/ any updates in healthcare standards, maintain good services with high standards, organize clinical records, patient health records, inventory management, equipment maintenance and other essential documents and resources
• Manage facility operations to ensure long-term success and connect patients with optimal treatment modalities
• Provide professional and efficient support to doctors
• Provide high quality service to patients in a timely and appropriate manner
• Handle complaints and execute improvement plans
• Work with clinical units and functional departments to improve service quality, operational efficiency, and patient satisfaction
• Support and organize healthcare trainings
• Perform ad hoc duties or assist in clinic operations as required

Requirements:
• Scientific / medical / clinical services background with clinic operation experience is preferred
• 3+ years of relevant working experience, preferably in healthcare/ medical/ client service industry, customer service oriented with a strong sense of responsibilities
• Strong communication skills, interpersonal skills and ability to be a good team player.
• Fluent in Mandarin, Cantonese and English