Customer Service Officer
Salary HKD20,000 - HKD25,000 per annum
Location Hong KongFULL_TIME
Consultant Pinkie Leung
Date posted 07 October 2022hong-kong secretarial-business-support/general-administration 2022-10-07 2022-12-06 fmcg Hong Kong HK HKD 20000 25000 25000 YEAR Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
One of the well-known FMCG company in Hong Kong. They are currently expanding their business and seeking for a high calibre to join their customer service team.
• Handle customer enquiries and complaints via calls, email and online platform
• Maintain good relationship with existing and potential clients
• Provide product knowledge and information to customers
• Support daily operation
• Collect feedback from customers to identify and analyse their issues, and offering recommendations to enhance service quality
• Maintain smoothly daily operation and assist in ad hoc projects
• Diploma holder or above
• Customer Service experience in highly preferred
• Strong interpersonal and communication skills
• Able to work as a team and good problem-solving skills
• Good command in both spoken and written English, Mandarin, and Cantonese
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