General Manager, HK (Travel Retail)

We are seeking an experienced General Manager to lead a large-scale retail operation in Hong Kong. This is a senior leadership role with full accountability for business performance, overseeing diverse functions and driving growth across multiple retail channels.

Key Responsibilities

• Provide overall leadership and direction for the business, with full P&L responsibility.

• Oversee retail operations across multiple high-traffic locations, supported by a sizeable frontline workforce and corporate office team.

• Lead and coordinate cross-functional areas including operations, finance, HR, compliance, supply chain, marketing, merchandising, and commercial activities.

• Drive business development initiatives, including entry into food & beverage, leveraging strong commercial acumen to identify and secure opportunities.

• Build and maintain strong relationships with suppliers, partners, and government stakeholders to support growth and compliance.

• Monitor market dynamics, consumer trends, and transportation developments to adapt strategies and maintain competitiveness.

• Ensure alignment with regional leadership and contribute to broader North Asia business objectives.

Candidate Profile

• Proven track record in retail leadership, with a deep understanding of local consumer behavior and buying patterns.

• Experience in food & beverage is an advantage but not essential; strong interest and capability to develop this sector is required.

• Background in multinational corporations, with exposure to matrix structures and cross-border collaboration.

• Hands-on, approachable leadership style, able to connect with both frontline teams and senior stakeholders.

• Strong stakeholder management and communication skills, with the ability to build trust and rapport externally and internally.

• Commercially astute, with the ability to identify new opportunities and drive business growth.

• High awareness of market trends, emerging brands, and regulatory developments that impact retail and consumer sectors.