Technical Support Supervisor - Medical Devices
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Salary HKD30,000 - HKD40,000 per month
Location Hong Kong
FULL_TIMEConsultant Radeon Choy
JobRef 1218120/001
Date posted 10 February 2023
hong-kong procurement-supply-chain/service-repair 2023-02-10 2023-04-11 medical-and-nursing Hong Kong HK HKD 30000 40000 40000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueOur client is a well known medical device manufacturer and they are seeking for a new technical supervisor to support the HK market.
Responsibilities:
- Lead Service Team in driving customer service and troubleshooting, manage customer expectation, and execute on-time planned PM.
- Drive service support. Ensure that the processes are defined, understood and applied by the team members in order to be in compliance with obligations.
- Plan technical training for junior.
- Inventory management of local stocks hubs with the objective of utilising the most efficient services & best working practices to minimise logistics costs.
- Lead after-sales with service planning, service revenue forecast, warranty reporting and etc.
- Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
- Own and drive the strategic resources planning.
Requirement:
- Engineering Degree and minimum 5+ years experience in medical device/ industrial instrument industry.
- Strong Mindset to continuously improve processes.
- Ability to analyze complex business issues and work towards a simpler and more efficient process.
- A good team player with excellent communication and interpersonal skills.
- Willing to travel.
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