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Key Account Manager (3PL, Operations)

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A MNC 3PL services provider is hiring a Key Account Manager to service the accounts operational wise.

Responsibilities:

  • Responsible for key accounts, customer inquiries, and sales support, ensuring high service quality
  • Create and implement strategic account service plans, customer service management strategies, and operational guidelines to consistently improve service quality and operational efficiency
  • Collaborate with headquarters and regional offices to drive business initiatives and effectively manage project deliverables
  • Anticipate customer needs and offer proactive solutions from their perspective
  • Drive and suggest ongoing improvement initiatives to ensure the achievement of customer KPIs

Requirements:

  • Degree in Supply Chain or related disciplines
  • 5 years' experience in logistics key account servicing/customer service
  • Experience in B2B supply chain, e-comm supply chain & retail account is preferred
  • Good command of English & Chinese (Mandarin & Cantonese)

Contract Type: FULL_TIME

Specialism: Procurement & Supply Chain

Focus: Logistics

Industry: Logistics Distribution and Supply Chain

Salary: HKD38,000 - HKD42,000 per month + Bonus

Workplace Type: On-site

Experience Level: Mid Management

Location: Central and Western District

Job Reference: NGTOPK-163185CB

Date posted: 06 June 2024

Consultant: Nick Lee

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