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CRM Manager - Shopping Mall/ Retail

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Our client is on the hunt for an experienced and driven CRM Operations Manager to lead a dynamic team in a fast-paced environment. This role offers the opportunity to manage CRM operations, oversee successful project implementations, and drive improvements for quality and productivity. The ideal candidate will bring strong leadership, communication, and problem-solving skills to the table.

What you'll do:

As a CRM Manager, you will be at the forefront of managing CRM operations in a highly dynamic setting. You will be responsible for developing a high-performing team that excels in delivering top-notch CRM projects. Your role will involve defining strategies, collaborating with stakeholders, managing resources effectively, overseeing project implementation, maintaining quality standards, managing incidents, setting performance goals, providing feedback, and staying updated on industry trends.


  • Bachelor degree in marketing, technology or other related discipline
  • 5+ years experience om CRM operations
  • Solid experience in supervisory or management role
  • Proficiency in Salesforce and Loyalty platforms
  • Strong analytical and communication skills
  • Fluent in English and Chinese


  • Outstanding Salary Package
  • Guaranteed Double Pay
  • Medical coverage
  • Fast growing platform

Contract Type: FULL_TIME

Specialism: Marketing

Focus: Digital Marketing

Industry: Retail

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Central and Western District

Job Reference: K4YQC3-FCA0DD92

Date posted: 24 May 2024

Consultant: Yoyo Koo

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