Location Hong KongFULL_TIME
Consultant Kelvin Lau
Date posted 21 June 20192019-06-21 2019-08-20 it Quarry Bay HK HKD 20000 22000 22000 MONTH Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
This IT Generalist position is responsible to act as 1st point of contact to resolve users requests on technical issues.
- Act as 1st point of contact to provide users support on technical issues
- Provide troubleshooting on desktop matters or technical issues on printers, laptops/desktops and mobile units
- Manage services provided by vendors and ensure services met with agreed standards
- Generate and maintain documentation and provide users onboarding & training
- Participate in projects when necessary
- Diploma holder or above in Computer Science, Information Technology or relevant discipline
- Minimum 2 years’ experience providing users and general IT support
- Knowledge on Windows environment
- Personable and can work well with stakeholders from various departments
- Fluent communication, both written and spoken, in English and Chinese
About our client
Our client is a US-based, global top 5 media company.