IT Support/ Tech Trainer (Law firm)
Salary HKD400,000 - HKD600,000 per annum + bonus
Location Hong KongFULL_TIME
Consultant Fiona Fung
Date posted 08 April 20192019-04-08 2019-06-07 it hong kong HK HKD 400000 600000 600000 YEAR Robert Walters https://www.robertwalters.com.hk
My global client is hiring for an IT support/ Tech Trainer to join their team in HK, covering APAC.
About the role:
Provision of an excellent standard of application and systems support to all users within the Company as part of the Asia IS team. The position is based in Hong Kong and will support service users based in Hong Kong, Singapore and Beijing.
About the responsibilities:
- Working with the Global IT training team and Regional IT Manager to provide IT training to all offices in Asia.
- Logging of service desk calls taken by the Asia IT team using Manage Engine Service Desk Plus, and resolving, progressing and monitoring through to resolution.
- Handling the variety of walk-in and deskside support requests in a professional manner.
- Create support documentation and knowledge articles for use by the IT team and the business.
- Involvement in IT projects across the region.
- Additionally the person will be required to join the out-of-hours or evening rota and provide telephone based support.
- Perform video/audio conference support.
About the requirements:
- Strong proficiency in written and spoken English is required. Proficiency in Cantonese would be an advantage.
- Familiar with the demands of a corporate IT environment and the demands of high availability for these systems.
- The person must have a proven track record in an IT support environment.
- Microsoft certification is considered as a key requirement as well as other forms or manufacturer specific accreditation.
- Familiar with the following applications:
- MS Office 2010 and higher - Word, Excel, Outlook, PowerPoint and Access
- MS Internet Explorer – IE11
- Skype for Business
- iManage Desksite / Filesite / Worksite 9.3
- InterAction relationship management system - web and windows client
- Elite practice management system (Webview and Enterprise)
- IntApp Time
- IntApp Wallbuilder
- Workshare 7 including Deltaview and Protect
- Remote assistance technology eg. VNC, Webex
- HP Portable terminals
- Windows Surface Tablets
- Dell laptops
- HP printers
- VMWare Horizon
- Windows 7, Windows 10
- Active Directory
- Zero Client Technology – Samsung
- Mitel IP Phones
- Polycom Lync | SIP Phones
- Video conferencing