Application Support Analyst
Consultant Ashley Ng
Date posted 09 November 2018 2018-11-092019-01-08 it 41 Connaught Road Central Hong Kong
Be a team member of application production support team located across Singapore, Hong Kong and India to ensure 24 * 6 production support for the APAC region.
Provide application production support for systems within Asia Pacific.
Independently debug and propose resolution/work-around for complex production issues.
Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
Coordinate across various teams to effectively manage production issues and maintenance activities.
Respond to user requests, incidents and follow up on problems in a timely manner.
Ensure incidents are reported, tracked, followed up and escalated timely in accordance
Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
Excellent people management and strong communication skills. Able to write clearly in English to convey the intended message.
University Degree in Computer Science or related disciplines.
Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.
Strong experience in and preference for application production support.
Strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.