Application Support - Banking
Salary HKD25,000 - HKD30,000 per month + AL12 + medical + bonus
Location Hong Kong IslandFULL_TIME
Consultant Anthony Yim
Date posted 12 October 2018 2018-10-122018-12-11 it 41 Connaught Road Central Hong Kong Robert Walters Hong Kong
A long-stand global banking institution is looking for some talented application support specialist in Hong Kong to take on a critical role. In this job, you will need to participate in various internal and external system application support with users. You will also participating in gloabl projects.
- Provide application support for an existing web applications and mobile apps
- Provide on-site support if necessary
- Handle internal client calls, though phone, email or IM, and log the problem reported by client
- Resolution of day to day issues and ad hoc enquires/request
- Provide problem initial analysis result and reply promptly to customer
- Quickly identify the probable causes of issue, and provide workaround to minimize the impact to client
- Assist in UAt
- Degree / Higher Diploma holder in Computer Science or equivalent.
- 3 years of experience in the IT field, with at least 1 years of support experience in cross-functional environment and sizable organization.
- Experience in collaborating with offshore development team in China and external vendors for project delivery.
- Knowledge of the following product/technologies:
- Web: HTML, HTML5
- OS: Linux, UNIX, Windows is advantageous
- Possess “hands-on” and "can-do" character, be a good motivator and work in a team.
- Strong analytical and problem solving skills, able to work with challenges and adapt quickly to changing priorities.
- Ability to think out-of-the-box and solve critical issues with high learning agility.
- Strong communication skills with good command of written and spoken English and Chinese (Putonghua and Cantonese).