Client Support Engineer
Salary Very attractive
Location Hong Kong
Consultant Heather Granados
Date posted 11 July 201841 Connaught Road Central Hong Kong Robert Walters Hong Kong
Join a leading financial services solutions firm looking for a Client Support Engineer to join their team. The ideal candidate should have 2 - 5 years of experience, have strong knowledge in FIX, clear understanding of escalation pathways, have excellent communication skills in English, and also have strong troubleshooting skills. This opportunity offers a very friendly working environment with strong pathways for career growth.
- Work with business (Traders) as first line of technical contact, and to understand and analyse the relayed problems and work towards finding a solution.
- Solve trade related issues via FIX protocol
- Incident Management resolution process
- Escalate issues on priority basis
- Proactive in monitoring and management of business-critical systems, legacy applications.
- FIX Protocol
- Some sort of scripting (could be shell, batch, powershell etc)
- Excellent communication skills in English
Please contact email@example.com if you are interested to learn more.