User Support Engineer
Salary HKD24000 - HKD26000 per month
Location Hong Kong
Consultant Kelvin Lau
Date posted 12 October 2016
To provide 2nd & 3rd tier user support on application and hardware matters.
Our client is a US-listed IT services solution provider. They are now recruiting an User Support Engineer that focuses on providing 2nd & 3rd tier user support to join the team.
- To ensure efficient desktop software operation for clients
- Provide 2nd & 3rd tier support and troubleshooting
- Responsibilities will include but not limit to desktop application support, system failure recovery and inventory management
- Liaise with external vendors on hardware maintenance
- Degree holder preferably in Computer Science, Information Technology or relevant discipline
- Certification such as MCP, MCSA or MSCE is advantageous
- Minimum 4 years of experience handling 2nd or 3rd tier user support
- Technical proficiency with Microsoft applications and Windows environment
- Fluent communication, both written and spoken, in English and Cantonese